Q + A

Q: WHAT ARE VINTAGE + SPECIALTY RENTALS?

Our vintage and specialty rentals offer unique one-of-a-kind details that you would not find at your typical event rental company. From intricately woven wicker Peacock chairs to handcrafted backdrops, ceiling installs, and smaller décor pieces you are certain to find an out-of-the-ordinary furnishing and look at A+A. Our goal is to offer the rare and uncommon furnishings of the Outer Banks event and design industry.

Q: HOW FAR DO YOU DELIVER?

Mostly around the Outer Banks and surrounding towns. As far south as Ocracoke and as far north as Carova and Currituck County. We always consider outer lying towns and areas. Deliveries outside of a 50 mile radius are considered “Out of Town” and cost will vary depending on location and rental load.

Q: HOW DO I RESERVE MY DATE AND RENTALS?

Emailing us is the quickest way to find out if the rentals are available for the date you desire. Then request a proposal to be made. When a proposal is made your items are reserved for two weeks. If you choose to move forward by booking all rentals and services a 50% deposit is needed along with a credit card on file and signed contract to confirm the agreement.

Q: CAN I CHANGE ANYTHING ON MY CONTRACT AFTER SIGNING?

Yes, you have 90 days from your event date to make changes. After that point we allow exchanges in items of equal or greater value and rental additions.

Q: DO YOU HAVE A CANCELLATION POLICY?

We always strive to be understanding and realize plans can change. We do honor a full refund for cancellations 90 days prior to your event date. Within the 90 days, the deposit (50% of the order) is forfeited. If order is cancelled a week before the event date A+A retains the full order amount.

Q: DO YOU HAVE AN INCLEMENT WEATHER/ACT OF GOD POLICY?

Yes, we will always do everything we can to make a delivery and set-up happen. Extreme weather conditions, death and illness are unpredictable and we understand. You are provided with our ‘Inclement Weather/Act of God’ policy in the proposal.

Q: WHAT HAPPENS IF A RENTAL IS BROKEN DURING MY EVENT?

Accidents happen and we understand. We charge a 10% non-refundable fee to your proposal to cover wear and tear and small damages. That may not cover a completely broken furnishing. If the rental is returned completely broken we will survey the damage, attempt to make repairs ourselves, and source out a quote for repairing if it is beyond our capabilities.

Any extensive repairs will be at the clients expense. If the rental item is beyond repair and has to be pulled from inventory, the client is billed for three times its rental rate to cover the replacement of the item.

Q: CAN I PICK UP MY RENTALS INSTEAD OF HAVING THEM DELIVERED?

Due to the delicate nature of the majority of our rentals we do not allow for pick-up services. We handle our rentals with the utmost care to insure they look exactly as you expected for your event. This also relieves you of extra work and possible damages that could occur during moving.

Q: I’M LOOKING FOR SOMETHING SPECIFIC AND DON’T SEE IT ON YOUR WEBSITE, DO YOU CUSTOM PURCHASE?

We are always open to seeking out new inventory to offer to you at a rental rate. It will depend greatly upon what it is and if we feel it will rent again. But always ask as we are very open to new and exciting pieces! Also some of our pieces may still be waiting in line for their photo to be taken. It’s possible we may have what your after!

Q: I HAVE THIS VISION FOR MY EVENT, CAN YOU BRING IT TO LIFE?

We LOVE custom décor! Our crafting creative minds are constantly mulling over new and exciting ideas. Backdrops, Walls, Ceiling installations and Hanging Décor we really do love to make it happen. A deposit of $100 and minimum 60days production time is required for ideation, creation and plan of execution.

 

 

Have more questions? Contact us today!

CONTACT US

(252)220-4188

amaranthandartifact@gmail.com

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